Privacy Policy

Welldux collects information in the following ways:

1.1 Data You Provide to Us

When you create an account or use our Services as a learner, instructor, administrator, or organization, you may provide:

• Account Information: Name, email address, phone number, username, password, and profile photo.
• Profile Information: Biography, educational background, professional experience, skills, interests, and preferences.
• Learner Data: Course enrollments, learning progress, assignments, quizzes, examinations, certificates, grades, and course reviews.
• Instructor Data: Course content, lesson materials, videos, presentations, assignments, quizzes, live session information, instructor profile details, qualifications, certifications, and communications with learners.
• Organization Information: Institution or company name, administrator details, team members, and organizational settings.
• Payment Information: Billing details, subscription information, invoices, and transaction records. (Payment card information is securely processed by our third-party payment providers.)
• Communications: Messages, support requests, discussion posts, comments, feedback, reviews, and survey responses.
• User Content: Documents, images, videos, presentations, assessments, and any other content uploaded to Welldux.

1.2 Data We Collect Automatically

When you access or use Welldux, we automatically collect:

• IP address, browser type, operating system, device identifiers, and language preferences.
• Login history, pages visited, search activity, session duration, clicks, and feature usage.
• Learning activity, course progress, assessment results, certificates earned, and platform interactions.
• Cookies, analytics data, and similar technologies used to improve security and user experience.
• Approximate location based on your IP address or device settings where permitted by applicable law.

1.3 Data We Receive from Third Parties

We may receive information from:

• Educational institutions, employers, or organizations using Welldux.
• Third-party authentication providers (such as Google or Microsoft Sign-In).
• Payment service providers for billing and transaction verification.
• Integrated third-party services, business partners, or other platforms that you choose to connect with your Welldux account.

Welldux collects information through the information you provide, your use of the Services, and automated technologies that help us operate, secure, and improve the platform.

2.1 Cookies and Similar Technologies

Welldux uses cookies, web beacons, pixels, local storage, log files, and similar technologies ("Cookies") to collect information about your interactions with our Services.

These technologies help us:

• Authenticate users and maintain secure login sessions.
• Remember your preferences, such as language and accessibility settings.
• Track course progress and personalize your learning experience.
• Analyze platform performance and user engagement.
• Improve the functionality, security, and reliability of our Services.
• Detect fraud, prevent unauthorized access, and protect user accounts.

Some of our trusted third-party service providers (such as analytics, cloud hosting, authentication, or payment providers) may also use cookies or similar technologies while delivering their services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and availability of some Welldux features.

2.2 Types of Cookies We Use

Welldux uses the following categories of cookies and similar technologies:

• Essential Cookies: Required for core platform functionality, including user authentication, security, session management, and access to courses and learning resources.
• Functional Cookies: Remember your preferences and settings, such as language, theme, notifications, and other personalization features.
• Performance and Analytics Cookies: Collect anonymous information about how users interact with Welldux, helping us monitor performance, identify issues, and improve the platform.
• Preference Cookies: Enable a more personalized learning experience by remembering your interests, recently viewed courses, and learning preferences.
• Third-Party Cookies: May be placed by trusted third-party services used for analytics, payment processing, authentication, video streaming, cloud storage, or other integrated platform features.

2.3 Managing Cookies

Most web browsers allow you to manage, block, or delete cookies through their settings. While you may choose to disable cookies, doing so may limit certain features of Welldux, including secure login, personalized settings, course progress tracking, and other platform functionality.

Welldux uses your personal information to provide, operate, improve, and secure our Services. We process your data only for legitimate business purposes, to fulfill our contractual obligations, comply with applicable laws, and where you have provided your consent.

We may use your data to:

• Provide and manage our Services, including user registration, authentication, course enrollment, content delivery, learning progress, assessments, certificates, and platform administration.
• Support learners, instructors, and organizations by enabling communication, collaboration, discussions, announcements, and academic activities.
• Process payments and subscriptions, including purchases, billing, refunds, invoices, and transaction verification through trusted payment providers.
• Manage instructor accounts, including course publishing, instructor verification, earnings management, and communication with learners.
• Personalize your experience by recommending relevant courses, learning paths, content, and platform features based on your preferences and activity.
• Communicate with you regarding your account, security alerts, service updates, course notifications, support requests, newsletters, promotions, and important policy changes. You may opt out of marketing communications at any time.
• Provide customer support by responding to inquiries, resolving technical issues, and assisting with account or platform-related requests.
• Protect the platform by detecting fraud, preventing unauthorized access, monitoring security, enforcing our Terms of Use, and investigating misuse or unlawful activities.
• Analyze platform usage to understand user behavior, monitor performance, improve learning experiences, develop new features, and enhance platform reliability.
• Conduct research and analytics using aggregated or anonymized data to improve our educational services and business operations.
• Comply with legal obligations, including responding to lawful requests, resolving disputes, protecting legal rights, and meeting regulatory requirements.
• Maintain platform safety and integrity, including protecting the rights, property, and safety of Welldux, its users, partners, and the public.

Data Retention

Welldux retains your personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain the security and integrity of the platform. When your account is deleted, we will delete or anonymize your personal data unless a longer retention period is required by law.

Welldux respects your privacy and does not sell your personal information. We only share your data when necessary to provide our Services, comply with legal obligations, or protect the security and integrity of the platform.

We may share your information with:

• Instructors and Learners: To facilitate course participation, communication, assignments, assessments, certifications, and other learning activities. The information shared depends on your role and privacy settings.
• Organizations and Educational Institutions: If your account is associated with an organization, school, university, or employer, we may share information such as enrollment status, course progress, assessment results, and certificates with authorized administrators.
• Service Providers: Trusted third-party providers that help us operate Welldux, including cloud hosting, payment processing, email delivery, authentication, analytics, customer support, video streaming, and other technical services. These providers may access personal data only as necessary to perform services on our behalf.
• Payment Providers: When you make a purchase or receive payments (where applicable), necessary payment and billing information is shared with secure third-party payment processors.
• Business Partners and Integrations: If you choose to connect your Welldux account with third-party applications or services, we may share information required to enable those integrations.
• Legal and Regulatory Authorities: We may disclose personal information where required by law, court order, legal process, or to protect the rights, safety, property, or security of Welldux, our users, or the public.
• Business Transfers: If Welldux is involved in a merger, acquisition, investment, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to applicable privacy laws.
• With Your Consent: We may share your information with other parties when you explicitly authorize or request us to do so.

Welldux requires all third parties that process personal information on our behalf to maintain appropriate security measures and to use your data only for the purposes for which it was shared.

Welldux is committed to protecting your personal information by implementing appropriate technical, administrative, and organizational security measures. These measures are designed to safeguard your data against unauthorized access, loss, misuse, alteration, or disclosure.

Our security practices include:

• Secure authentication and encrypted data transmission where appropriate.
• Role-based access controls to limit access to authorized personnel only.
• Continuous monitoring, system updates, and security assessments to protect the platform.
• Secure storage and processing of personal information using trusted infrastructure and service providers.

While we strive to maintain a high level of security, no internet-based system or method of electronic storage is completely secure. Therefore, Welldux cannot guarantee absolute security of your information.

You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with others, and notify Welldux immediately if you suspect unauthorized access or any security incident involving your account.

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
• Restriction: Request that we limit the processing of your personal information in certain circumstances.
• Data Portability: Request a copy of your personal information in a commonly used electronic format where applicable.
• Withdraw Consent: Withdraw your consent for data processing where processing is based on your consent.
• Object to Processing: Object to certain types of data processing, including direct marketing communications where permitted by law.
• Account Closure: Close your Welldux account at any time through your account settings or by contacting our Support Team.

To exercise any of these rights or to make a privacy-related request, please contact Welldux using the contact information provided in this Privacy Policy. We will respond to your request in accordance with applicable laws and within a reasonable timeframe.

Welldux may update this Privacy Policy from time to time to reflect changes in our Services, business practices, legal requirements, or security measures.

When we make significant changes, we will notify users by posting the updated Privacy Policy on the Welldux platform or through email, where appropriate. The revised Privacy Policy will become effective on the date it is published.

By continuing to use the Services after the updated Privacy Policy becomes effective, you acknowledge and accept the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Welldux handles your personal information, please contact us using the details below:

Welldux Support Team

Email: support@welldux.com

Website: https://www.welldux.com

We are committed to protecting your privacy and will make every reasonable effort to respond to your inquiries in a timely manner.